Every piece is handmade by me in my Northamptonshire studio, then wrapped in my gift-ready packaging, so it's ready to give (or keep!) the moment it arrives.

When will my order leave the studio?

Orders are usually dispatched within 2–3 working days. Custom lengths and sterling silver upgrades are made to order, so these take a little longer and I'll let you know if there's any wait. Busy times like Christmas can add a day or two, as it's just me here, but I'll always get your order to you as quickly as I can.

UK delivery

• Standard (Royal Mail): £3.50, or FREE on orders over £35
• Next Day (Royal Mail Tracked 24): £7.50
• UK Offshore (Isle of Wight, Isle of Man, Scottish Isles): £24.95

You'll get a tracking link as soon as your parcel is on its way.

Europe

Tracked delivery in 7–10 days, £15 (shown in your own currency at checkout).

Shipping to the US & worldwide

Tracked delivery in 7–14 days, $28 (about £20). Your checkout shows the exact price in your currency.

Please note: your country may charge import duties or taxes when your parcel arrives. These are set by your country, not by me, and are paid by you on delivery. They aren't included in my prices or postage. If you'd like an idea of the cost, your local customs office or post service can help.

Returns

I really want you to love your jewellery. If it's not quite right, just email me at studio@byclemmie.co.uk within 14 days of delivery and send it back to me within 14 days after that. Pieces need to be unworn and in their original packaging. Once it's back with me, I'll refund you within 14 days.

Return postage is paid by you, so I'd recommend a tracked service. Personalised, custom-length and bespoke pieces are made just for you, so I can't take these back unless they're faulty.

Something not right?

I check every piece before it leaves the studio. If anything arrives damaged or faulty, please email me with a photo as soon as you can and I'll repair, replace or refund it, and cover the postage. I also offer a repair service to keep your favourite pieces going for years.

Any questions at all, just get in touch. Clemmie x